Self-Introduction of ChemistWarehouse.com.au
An Australian pharmacy that I am going to be reviewing it is chemistwarehouse.com.au. Searching for information about this pharmacy I have found out that this is a big pharmacy online which has been founded a long time ago in 1973. So this is a pretty popular pharmacy company in Australia with has a 8000 total number of employees, or at least that’s the information I could find on the Wikipedia informational website. With this being said I think that the chances that this pharmacy is scam greatly drop down. As soon as I’ve entered the website I have seen their claim of: we beat everyone’s prices: Australia’s cheapest chemist. So it seems that I have found a nearly 100% legit pharmacy which won’t scam with good prices, but either is this true or not I’m going to find out later. They guarantee to be having the lowest prices and be the Australia’s no. 1 online pharmacy. While you’re online you can see a very well made website, which was expected, where you can create an account and login there. In addition to this, you can also find their store locations and the business hours for them. They claim to have a number of Chemist Warehouse stores located around Australia which you can find with the help of their website but their main store seem to be located in Virginia, or at least they shared an post address there. There are featured products and if you sign up you would get hot offers and huge savings including free shipping as well as much as they claim. This is all very good as the pharmacy gives the impression of a legitimate company with very good options and medications but let’s check it further through this review.
Assortment Diversity
Their drugs are categorized in different categories like: fragrances, vitamins, beauty, skin care, medicine, prescriptions, cold and flu, dental, household, baby care, protein and many others. Some of the drug categories can be seen right on their main page. Customers can see different types of drugs including *prescriptions* and *best sellers* and many more.
As much as we can see, these are not all the categories as for checking them you need to click on it. on that page you can see an extremely big list of drug categories, everything is being categorized so customers can find the needed drugs easier.
Assuming that they are such a large pharmacy and checking these drug categories I can only assume that selection of medications at Chemist Warehouse is extremely wide with all medications for everyone and I can assume that if you WON’T find the exact medication that you were searching then at least an alternative for it. Except for searching for drugs by categories you’re able to use the search function and this is exactly what I have done in order to search for Viagra where I have seen Viagra being categorized in different doses or quantities. This is how it looks like when you’re using the search function:
It seems that customers can only use these 2 methods to search for their needed drugs: the search function and the searching through the categories of drugs.
What I do not really love is the fact that we are not sure if the medications displayed (regardless if we’re talking about Cialis, Levitra or Viagra) are generics or brands as they did not specified this. Plus, I couldn’t find information suggesting that they have both generics and brands. With this being said, the pharmacy is either not offering any generics or is not offering any brands so that’s a bit disappointing. Customers seem to have a wide chance to find whatever types of drugs from whatever category of drugs, they can purchase a lot of OTC/ natural/ herbal products and they can purchase a lot of prescription drugs, however it seems the pharmacy doesn’t offer both generic and branded medications. Since this is quite problematic, my rate for assortment diversity is going to be 4 stars.
Prices Affordability
Remember that this is an Australian pharmacy and everything on their website is having the “$” sign suggesting how much it costs. However, I found information that the prices are displayed in Australian Dollars (AUD) so every price I will mention here is AUD. Also, remembering their claim – the pharmacy claims to offer the lowest price and they guarantee it.
In order to check it out I checked the prices for Cialis and Cialis. I noticed that the pharmacy is only offering packs of drugs – Viagra comes in 4 tablets, 8; 10; 12 and anywhere up to 48 tablets. Viagra comes in dosages of 25 mg; 50 mg and 100 mg. The prices seem to depend on how many pills you’re about to purchase. For example: 4 tablets of Viagra 50 mg would cost you 12.99 AUD and that’s approximately 3 USD for a pill. If you wish to get 100 mg 48 tablets then you would need to pay 110.96 AUD and that’s approximately 2 USD per pill.
Assuming that these are generic medications then the prices are fairly good, however there are still other online pharmacies with some better prices than those displayed here. I have checked the prices for Cialis as well. Unfortunately, the prices here are definitely not as good as for Viagra. Cialis 20 mg 40 tablets would cost you 1038 AUD and that’s a really really big price even for brand medications – not mentioning for the generic version. 12 tablets of this product would cost you 324 AUD.
I can’t understand why there’s such a big difference in price range between the Cialis and Viagra. what’s even strange is that Levitra is having price anywhere in between Viagra and Cialis – 4 tablets 20 mg costs 59.99 AUD and 20 tablets would cost you 299.95 AUD.
The pharmacy was claiming to offer the best prices out there, but I have big doubts in that. If the price for Viagra can attract someone, the price for Levitra is pretty high even if in brand form and lately – the price for Cialis is extremely high. I doubt that the price policy at this pharmacy, promising a lot, deserves more than 2 points.
Shipping Options
I’ve been searching for information about the shipping policy this online pharmacy is offering and I have discovered their *shipping* page where you can find a lot of different information about shipping there. For example, they are offering 2 shipping options for domestic orders – standard Australia post with a flat rate shipping of 8.95 AUD for orders less than 50 AUD and free for orders over 50 AUD. The shipping time depends where in Australia you are located anywhere from 1 to 8 working days. They shared a column showing the shipping times in business days.
The second shipping option for domestic orders is express post within Australia with a fee of 18.95 AUD for orders less than 50 AUD and a fee of 10 AUD for orders that are over 50 AUD. The delivery should be done in 1 to 3 working days within Australia depending where you live.
Then there’s the international orders which seems that this pharmacy is not shipping only in Germany and Netherlands and that’s because many of their parcels were not accepted in the past. Everyone else can order here. Full express door-to-door service with online tracking. All international orders require a signature on delivery. There is no shipping fees shared for international shipping. I can assume that’s because it depends where you want your shipping. Delivery times also depend on this.
They have free shipping to Australian people but we don’t know what’s the fee for international customers and it seems no free shipping for international orders. I don’t really like this. My rate is 4 stars.
Payment Methods
It seems that this online pharmacy is offering a lot of shipping information and I was interested in finding out if they accept as much payment methods too. On the bottom of their website I found icons which are suggesting that they accept PayPal, Master Card; Visa; Visa Checkout; BPay; WeChat Pay; Union Pay; AliPay and After Pay.
According to the information on their website, they do accept all those payment methods, however they mentioned that all international orders need to be paid via PayPal or AliPay. With this being said, it seems that such a multitude of payment methods are accepted only by Australian customers, all the ret can only pay with PayPal or AliPay. That’s not very convenient to my opinion. All in all, my rate is 3 stars since at least Australian people can choose among many payment methods.
Technical Characteristics
ChemistWarehouse.com.au
Page Speed Insights Test Data
I have checked the technical characteristics of this online pharmacy’s website and unfortunately, I didn’t found really good information there. I was pretty disappointed to see that the mobile version of this online pharmacy has got only a rate of 3 stars out of 100 which indicates a super slow page data speed loading. The desktop is a little bit better, yet, it is far from perfect. It has got a score of 75 out of 100 and this indicates an average page speed data.
All of this indicates that customers may have big issues while trying to browse through this online pharmacy. That can be very inconvenient as customers may not want to wait for the website’s pages to load. My mark for this unit is 2 stars only.
Mobile Version of Chemist Warehouse
Using a google service named mobile friendly test we are able to check if the online pharmacy is having a mobile version of their website. Doing this test, here’s the result that I’ve got:
I think that’s really good that this pharmacy is offering a mobile friendly version of their website and that’s especially because the number of mobile users just keep on growing nowadays and a lot of customers may want to make orders from their smartphones. The page is easy to use on a mobile device so I checked it myself. It seems to be true. But the information suggesting that they have page loading issues seem to be true as well.
The amount of time we need to wait for the pages to load is inconvenient and for this reason my rate is 4 stars.
Is the Connection Secure?
According to the information that I have managed to find on their FAQ page, chemistwarehouse.co.au is a secure site endorsed with the GeoTrust Certificate. This seem to be true. However, what’s not true is their claim that they are using the latest encryption methods to ensure security of payment. The site seem to be secure as there’s a green lock near their domain address which indicates this. But searching for more information clicking on that green lock shows that they only use the 128 bit SSL encryption and that’s definitely not the latest encryption method as the 256 bit SSL encryption is. Plus to that, they share no ownership information as this is being hidden.
The fact they are using any type of security is very good, but preferably to use a high security level and share the owner information. So my rate here is 3 stars.
Antivirus Presence On Site
While I was searching for information if this online pharmacy has an antivirus I did have noticed they have a page with *Security* however there’s not a single mention about an antivirus. The antivirus is extremely important to ensure the customers browsing through the site is secured from viruses and other internet threats. All I found here is an icon that they are McAfee Secure, however the icon is not clickable.
Without proves, that can be an empty icon. We can’t be sure they are having antivirus protection so my rate is 2 stars.
How to Order from ChemistWarehouse.com.au
According to the information that I managed to find on their website, buying prescriptions online is easy. I am going to check it myself and I will give a detailed information and guide about what it is like to order here and how you can do it. According to the information on their website, there are 3 easy steps to follow.
So, I started to order by using the search function to search for Viagra and other ED drugs. Using the search function should give you a result that I showed earlier on my review. After you choose what you want to purchase click on *buy now* below it and it should be added to your cart. Do it until you add all the needed items to your cart. Then, on the upper right side of the page you should see something like this indicating how many items you have in your cart. To continue ordering click *view cart*
Continue shopping by clicking *checkout* when you select delivery destination and payment method and review all the needed data.
Depending the payment method chosen, you can continue order by entering all the necessary information such as email address, your name, exact address and many others.
The ordering procedure doesn’t seem to be as easy as at other online pharmacies to be honest. Plus to that, there’s no price per pill shared and no way to change the currency and language on the site. this can be inconvenient for customers. For this reason, my rate here is 3 stars.
Is ChemistWarehouse.com.au Legit?
ScamAdviser.com Report about ChemistWarehouse.com.au Legitimacy
As we can see in the screen above, scamadviser.com found that this online pharmacy is indeed very popular among customers and that’s really good, nevertheless, although it is so popular – it got a low trust rate of only 58% recommending to use caution. I guess that’s because the site has negative feedback as scamadviser.com discovered. The site seem to be Australia based, but most likely from US. What’s strange – no essential / important information about the site was discovered such as exact address, phone number, domain age and other. This report receives 3 points.
Prescription Request
Selling prescription medications without asking for a valid prescription first is against the laws so it is very important to check if an online pharmacy is asking for a valid prescription or not. By checking the information on their website it is very clear that this pharmacy is taking prescription policy very seriously and nobody can order prescription drugs without a valid prescription. Even the prescription drugs on their website are categorized apart from all the rest. They seem to have a serious approach over selling Rx drugs so my mark is 5 stars.
LegitScript.com Legitimacy Status
Been searching for legitimacy status of this pharmacy on legitscript.com but unfortunately, I found out that legitscript.com didn’t reviewed this site so they don’t have any information in their database.
ChemistWareHouse.com.au Customer Reviews
ChemistWareHouse.com.au Reviews On-Site
While I was searching for customer reviews on their own website I found a page named *reviews* and by clicking there I got a message suggesting that customers have a chance to win a voucher by writing a review. They claim that you can do it by searching for the product you want to review and click on *write a review* to share your thoughts.
I searched for Viagra and no reviews were available. Not even the possibility to write one. All in all, it seems there are absolutely no reviews anywhere on their website as much as I noticed. Without review we can’t have trust in the pharmacy so my rate is 1 point here.
Reviews on Foreign Sources
Been searching for customer reviews about this online pharmacy online on foreign sources and it seems there are a lot of people who shared their thoughts about chemistwarehouse.com.au but unfortunately, the results are not very good. I found multiple sites with reviews but for example, there is truelocal.com.au with 9 reviews and the average of 1.5 stars out of 5.
Here’s what types of reviews I found there:
But there’s also productreview.com.au website with most customer reviews. It has 1212 reviews with average rate of 1.8 out of 5 stars.
There are a lot of customers writing lots of negative reviews. of course there are some positives, but most are negative indicating high prices; rude customer service and many other things.
There are a few positive customer reviews and that’s the only reason why my mark here is going to be 2 stars.
ChemistWareHouse.com.au Coupon Codes
In the time that I have been searching for coupon codes or anything which can make you save money I have found out that the shipping is free over 50 AUD as I earlier said for domestic orders or a bit of discount for orders over 50 AUD for Express Shipping.
Plus they are offering voucher codes. It seems that customers can get them by writing a review but since I don’t know where and how to write a review – not sure how to get those vouchers. Plus, as I said, they claim that signing up would make you receive great savings and big offers, which they haven’t shared them online.
They seem to offer some discounts for different types of medications.
All in all, I doubt this is enough. No coupon codes, no discounts for ordering in bulk, vouchers for writing reviews but we don’t know where and how to do so and only free/ discounted shipping fee only in Australia. I don’t love this so my rate is 2 star as we barely can save anything.
Customer Support Department
Contact Information ChemistWarehouse.com.au
Getting on their contact informational page you can see that using a function on their website you can locate a store so all the information about that store is going to be displayed on the site. Nevertheless, they also have information about their main head office. There are 2 phone numbers, a fax number, an email and the post address where you can send a mail as I said earlier, in Virginia region. On the bottom of their site you can find their working hours as well.
The contact information seems to be just enough so I think they deserve a rate of 5 stars here.
Contacting Customer Support Team
I have been using their email address in order to ask them questions about their ways to save money and within one hour, the response arrived. The problem is – I am not sure if I was responded by a real person or a robot. They only told me everything that I could easily find on the main page. Maybe asking further questions would make it clear if that’s a real person or not. Whatever the case, the response was professional and it arrived in less than one hour. My rate – 5 stars.
Conclusion: Australian Legitimate Pharmacy with Bad Reviews
Chemistwarehouse.com.au is an Australian online pharmacy which claims to be a pharmacy that has been operating for a really really long time and it is currently having over 8000 staff members with the largest pharmacy retailer. They do seem to offer a very wide selection of drugs but I don’t really love their prices on the site, with nearly no ways to save some money, especially for prescription drugs. They have pretty poor technical characteristics of the website which is strange taking in consideration they are indeed a very popular pharmacy among customers. Although they are so popular and seem to be legitimate, I am not sure how good is the idea to order here.
First of all, that’s because of the prices which are not very attractive. Second – no ways to save money, third – a lot of negative customer reviews on foreign sources suggesting they have rude customer service, high prices and many other negative points. Plus to that, the ordering convenience isn’t the best either. Customers may order here if they wish to as there are low chances you would get scammed, however there are big chances you would be disappointed.